This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
Cancellations of orders is allowed within 24 hours of placing the order. Apart from this, if there is a delay of dispatch from our end due to any reason beyond 7 days the customer has full rights to cancel the order and get a full refund. However, cancellation requests may not be entertained if the orders have been shipped, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
Any kind of products on Sale, Special offers, Occasion Sales such as Diwali, New Year, etc will not be eligible for cancellation.
Order once dispatched cannot be cancelled under any circumstances.
In case an order is cancelled by the customer as per our cancellation policy, the Gateway Charges which are 2% will be borne by the customer ( unless it is our fault ).
If the payment was made through our payment gateway, then it will be refunded in same account by which the payment was done. In case of Bank Transfers and COD orders, refunds will be done only in buyers bank account.
In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once we have checked and determined the same at our own end. This should be reported within 7 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
In case of any refunds approved by Finscopic Solutions LLP, it will take 7 days for the refund to be credited to your bank account.