We offer refund / exchange within first 7 days from the date of your purchase. If 7 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind. In order to become eligible for a return or an exchange,
(i) the purchased item should be unused and in the same condition as you received it,
(ii) the item must have original packaging, Note: Product must be sealed.
(iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.
(iv) No returns/refunds/replacements are allowed if you don't like the product or if the seal of the product is opened.
(v) In case the product isn't available at the time of replacement, then full refund will be initiated.
(vi) All the accessories which were delivered along with the product should be returned in the same way and along with the product (including the invoice)
(vii) In case there are any claims of the product being faulty on delivery, we will pick up the product and replace it after we test the product. In case the product is found to be not faulty, the customer will have to bear the shipping charges of the product to our origin and to the customer ( twice the shipping ).
You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.
Exchange requests must be made within 7 days and the exchanged products will be delivered within 7-10 days.